PRIVACY & COOKIE POLICY
Twin Core IT Solutions (TCIS)
Twin Core IT Solutions, also known as TCIS (“Twin Core”, “TCIS”, “we”, “us”, or “our”), is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy & Cookie Policy explains how we collect, use, store, and share information when you visit our website, communicate with us, or purchase our products through direct sales, PayPal, or third-party platforms such as eBay.
By using our website or services, you agree to the practices described in this Policy.
1. INFORMATION WE COLLECT
a. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
Name
Email address
Phone number
Company name
Billing and shipping details
Order and transaction details
Payment information is processed securely by PayPal. TCIS does not store or have access to your full credit card or financial information.
b. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device and operating system
Pages viewed and time spent
Referring URLs
This information is used for analytics, security, and website optimization.
2. HOW WE USE YOUR INFORMATION
We use collected information to:
Respond to inquiries and provide quotations
Process orders, payments, and deliveries
Communicate order confirmations, invoices, and support messages
Improve website performance and user experience
Prevent fraud, unauthorized access, and abuse
Comply with legal, tax, accounting, and regulatory obligations
We do not sell or rent your personal information.
3. PAYMENTS & THIRD-PARTY PLATFORMS
Payments are processed through PayPal, including credit card payments made via PayPal checkout. PayPal may collect and process data in accordance with its own Privacy Policy.
If you purchase our products through third-party platforms such as eBay, your information may also be subject to their respective privacy policies and terms. TCIS is not responsible for how third-party platforms handle your data.
4. COOKIES & TRACKING TECHNOLOGIES
a. What Are Cookies?
Cookies are small data files stored on your device that help websites function properly and improve user experience.
b. How We Use Cookies
Our website may use cookies and similar technologies to:
Enable essential website functionality
Analyze traffic and usage patterns
Improve site performance and content
We may use third-party analytics services (such as Google Analytics) that set their own cookies to collect aggregated, non-identifiable usage data.
c. Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
5. SHARING OF INFORMATION
We may share information only when necessary:
With service providers such as shipping or logistics partners
With payment processors (e.g., PayPal) for transaction handling
When required by law, regulation, or legal process
To protect the rights, property, or safety of TCIS, our customers, or others
All third parties are required to protect your information and use it only for authorized purposes.
6. DATA SECURITY
TCIS implements reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
Complete transactions and provide services
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements
8. YOUR RIGHTS
Depending on applicable data protection laws, you may have the right to:
Request access to your personal information
Request correction or update of inaccurate data
Request deletion of certain information
To exercise these rights, please contact us using the details below.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. TCIS is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies independently.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. TCIS does not knowingly collect personal information from minors.
11. CHANGES TO THIS POLICY
TCIS reserves the right to update this Privacy & Cookie Policy at any time. Updates will be effective immediately upon posting. Continued use of our website or services constitutes acceptance of the revised Policy.
12. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy & Cookie Policy, please contact:
Twin Core IT Solutions (TCIS)